Effective Date: 19.02.2026
Altera Medical is operated by:
Docpal Limited
Company Number: 07370991
Registered Office: 71-75 Shelton Street, London, England, WC2H 9JQ
(“Altera Medical”, “we”, “us”, “our”).
We provide private medical services within the United Kingdom.
Our services are independent of the NHS unless explicitly stated otherwise.
Our clinicians are registered with the General Medical Council (GMC) and practise in accordance with UK professional and ethical standards.
We are registered with the Care Quality Commission (CQC). Registration number: ______.
We are registered with the Information Commissioner’s Office (ICO) for data protection purposes. Registration number: 00011332824.
We provide:
We provide urgent medical care but do not provide emergency medical services.
Altera Medical is not an emergency provider.
If you experience symptoms such as:
You must call 999 or attend A&E immediately.
We reserve the right to terminate a consultation and direct you to emergency care where clinically necessary.
You must:
Patients under 18 must be accompanied by a parent or legal guardian. We may require identity verification for safeguarding and prescribing purposes.
By booking a remote consultation, you acknowledge:
We may require in-person review or referral where clinically appropriate.
All clinical decisions are made solely at the discretion of the attending clinician.
We do not guarantee:
Controlled drugs will not ordinarily be prescribed via remote consultation.
All services are private and chargeable.
Fees are displayed at booking and payable in advance unless otherwise agreed.
Failure to attend may result in full fee retention.
Cancellation terms displayed at booking form part of this agreement.
We may use independent third-party providers for booking and payment processing.
These providers act independently.
We accept no responsibility for:
Their terms and privacy policies apply separately.
We maintain confidential medical records in accordance with UK medico-legal standards.
Information may be disclosed where required:
Full details are set out in our Privacy Policy.
Nothing excludes liability for:
Subject to this, our liability shall not exceed the fee paid for the relevant consultation.
We are not liable for indirect or consequential loss.
Complaints should be submitted to:
We aim to acknowledge complaints within 5 working days and provide a full response within 20 working days.
If you remain dissatisfied, you may contact:
Care Quality Commission
General Medical Council
This does not affect your statutory rights.
These Terms are governed by the laws of England and Wales.
