Cookies Policy

Effective Date: 19.02.2026

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to function correctly, improve user experience, and collect information about how visitors use the site.

Cookies may be:

  • First-party cookies (set by our website)
  • Third-party cookies (set by external providers)

 

2. Types of Cookies We Use

We use the following categories of cookies:

A. Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable:

  • Page navigation
  • Security features
  • Form submissions
  • Session management

These cookies do not require consent under UK law.

Retention: Typically session-based or up to 12 months, depending on function.

B. Functional / Preference Cookies

These cookies remember choices you make, such as:

  • Language preferences
  • Consultation type selections
  • Accessibility settings

Retention: Typically up to 12 months.

These cookies require consent where not strictly necessary.

C. Analytics Cookies

We may use Google Analytics to collect usage and behavioural data, including:

  • Pages visited
  • Time spent on pages
  • Device and browser information
  • IP address (which may be partially masked if IP anonymisation is enabled)

These cookies help us understand website performance and improve services.

Analytics cookies are only set after you provide consent.

Retention: Typically up to 24 months.

D. Third-Party Booking & Payment Cookies

If you access external booking or payment platforms through our website (e.g., Fresha or other providers), those platforms may set their own cookies.

These cookies are controlled by the third-party provider and are subject to their own cookie and privacy policies.

We recommend reviewing their policies before using those services.

 

3. Consent Mechanism

When you first visit our website, you are presented with a cookie consent banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage preferences by category

Non-essential cookies (analytics, functional) are not activated until consent is given.

You may withdraw consent at any time via the cookie settings link on our website.

 

4. Managing Cookies

You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

 

5. International Transfers

Some third-party providers (such as Google) may process data outside the United Kingdom.

Where this occurs, appropriate safeguards such as Standard Contractual Clauses or adequacy regulations are relied upon.

 

6. Updates to This Policy

We may update this Cookies Policy to reflect changes in legal requirements or website functionality.